Tirumala Music Center,
Hyderabad - 500016
What you see - From a humble beginning in 1980 with a small shop in Malakpet, Tirumala Music Center (TMC), the brainchild of Amarnath, has grown into one of the largest consumer electronics and home appliances business in Andhra Pradesh.
What you get - Electronic goods are ubiquitous and standardized. So, how does TMC differentiate itself form others? Well, TMC claims that it provides better customer service than its counterparts. MetroMela checked it out to see if the claim carried any truth.
We went to the Begumpet branch of TMC to check out the range of microwave ovens and though did not intend buy one immediately landed up acquiring one. TMC's customer service representatives are definitely good at their job!
Another differentiating factor between TMC and its competitors is the number of promotional schemes that it offers time and again. Customers are often drawn by their attractive offers.
Also, with every bill, the customer gets a letter from Amarnath assuring them of quality goods and giving them the helpline numbers. Some may consider it as a marketing ploy, but it sure works in enhancing customer satisfaction. His personal number is also made available for communication and rectification of any problem.
Our verdict - TMC stocks almost all varieties of consumer electronics ranging from televisions and microwave ovens, to washing machines and music systems. However, it needs to have a larger variety of Sony Handy cams. In fact, in this category, the customer support also falls short of expectations.
Anytime between - 10 AM - 10 PM
This is the worst place...Pathetic..... Went there and selected the Whirlpool Split AC Croma model 1.5 ton 5 star in coral red color..was promised delivery the Next day after repeated followups the AC was delivered after 2 days and what do i get? a 3 star AC I complain about this and visit the store at Abids and the Manager and sales person insists that we had selected the 3 star AC finally after a lot of argument we have to pay extra price for the 5 star and since the coral red is not in stock; delivery is promised after 2 days no response or followup till 3 days...when contacted via phone (which is rarely answered), neither the Manager or the sales person that i was dealing with is available..finally after a week i get a promise that it will be delivered the next monday..it has been 2 weeks and Finally i get to hear that the coral red is not in stock even at whirlpool!!!!!!!!!!! Never should have stepped into this place... Worst experience... My advice to anyone planning to go to this place Please dont...ever!!!!!!!!